Refund & cancellation policy

Effective date: 27 October 2026

In short: full refund if you paid twice, if we couldn’t deliver, or if the file is broken and we can’t fix it. Just tell us within 7 days.

Our products are digital downloads, so sales are generally final once the PDF has been delivered. We will refund you in these cases if you contact us within 7 days of payment:

• Duplicate payment: you were charged twice for the same order.
• Not delivered: your payment succeeded but you could not download the PDF and we could not deliver it within one working day of you contacting us.
• Broken file: the PDF doesn’t open and we can’t fix it by sending a new copy.
• Wrong amount: you were charged more than the order total (we refund the difference).

Failed or pending payments

If money left your account but the order shows as failed or pending, your bank or payment provider reverses it automatically, usually within 5 to 7 working days, and it never reaches us. If it hasn’t come back by then, email us your order ID and we will help you trace it.

How refunds are paid

Approved refunds are made to the original payment method (UPI, card, netbanking or wallet) through Cashfree Payments. We start the refund within 2 working days of approval, and your bank usually credits it within 5 to 7 working days. To request one, email orders@bestprompt.store with your order ID and the reason.

Cancellation

You can cancel an order before the PDF is delivered and get a full refund. Because delivery is instant, orders can’t be cancelled once the download is available.